Awwzo

Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Faeries Healthcare Services Private Limited ("Awwzo", "we", "us", or "our") collects, uses, and protects your information.

1. Information We Collect

Personal Information

  • Name, phone number, email address
  • Address and emergency contact details

Pet Information

  • Pet name, breed, age
  • Vaccination records and health information
  • Behavioral and care notes

Usage & Technical Data

  • App usage and booking history
  • Login activity, device, and browser information

2. How We Use Your Information

We use your information to:

  • Provide and manage pet care services
  • Communicate updates and booking details
  • Ensure pet safety and service quality
  • Improve our platform and customer experience

3. Live Monitoring & Media

  • Live cameras and updates are provided for transparency.
  • Access is secured and restricted.
  • Footage is never sold or shared with third parties.

4. Data Sharing

We do not sell personal data.

Information may be shared only with:

  • Veterinary professionals (in emergencies)
  • Trusted service partners essential to operations
  • Legal authorities when required by law

5. Data Security

We use industry-standard safeguards, including:

  • Secure servers and encrypted access
  • Restricted internal access controls

6. Cookies & Tracking

We use cookies to:

  • Maintain login sessions
  • Improve performance and user experience

You may control cookies via browser settings.

7. Your Rights

You may request to:

  • Access your data
  • Correct inaccuracies
  • Request deletion (subject to legal and safety requirements)

8. Data Retention

We retain information only as long as necessary for:

  • Service delivery
  • Legal compliance
  • Safety and operational records

9. Policy Updates

This Privacy Policy may be updated periodically. Updates will be published on our website or app.

10. Contact Us

Faeries Healthcare Services Private Limited

📧 contact@awwzo.com

📍 Bangalore, India